Collins Aerospace

Connected Dashboard

IoT Flight Planning and Maintenance

Role

Lead UX Research
Lead UI Design

Work

Facilitate research and interviews
Industry analysis
Future State Site Map or User Flow
UI prototype
Usability testing and results

Key Product Takeaways

  • Aggregates weather, weight, and route data to generate optimized flight plans

  • Connects with onboard systems for real-time aircraft diagnostics

  • Multiple data sources deliver actionable operational insights

  • Flags maintenance needs early to minimize aircraft grounding

  • Tailored interfaces for both pilots and maintenance teams

Product Summary

The Problem

  • Fragmented tools cause pilots to rely on multiple systems

  • Lack of data can make it hard to identify the best plan quickly

  • Inefficient planning wastes fuel, time, and staff.

  • Missed maintenance causes costly delays.

UX Considerations

  • Pilots and maintenance crew plan in a variety of ways

  • Live data is important to always show the most current info

  • Logistically need to align parts and staff by location

Outcomes

  • More Uptime, fewer grounded aircrafts and for shorter periods of time

  • Overall lower costs. Save on fuel, time, and labor.

  • Simplified planning with unified, efficient workflows.

  • Customizable data vis, only use what’s truly needed for your use case.

Ways we learned

Generative / Evaluative

  • 1:1 interviews

  • Sit withs

  • Heuristic/WCAG analysis

  • Proof of concept

  • Moderated testing

Group Feedback

  • Design workshops

  • Prototype demos

  • Polling

  • 1:1 testing

  • Focus groups

Synthesis

  • Personas

  • Flow mapping

  • Pain point mapping

  • Prioritized user wants / needs