Collins Aerospace
Connected Dashboard
IoT Flight Planning and Maintenance
Role
Lead UX Research
Lead UI Design
Work
Facilitate research and interviews
Industry analysis
Future State Site Map or User Flow
UI prototype
Usability testing and results
Key Product Takeaways
Aggregates weather, weight, and route data to generate optimized flight plans
Connects with onboard systems for real-time aircraft diagnostics
Multiple data sources deliver actionable operational insights
Flags maintenance needs early to minimize aircraft grounding
Tailored interfaces for both pilots and maintenance teams
Product Summary
The Problem
Fragmented tools cause pilots to rely on multiple systems
Lack of data can make it hard to identify the best plan quickly
Inefficient planning wastes fuel, time, and staff.
Missed maintenance causes costly delays.
UX Considerations
Pilots and maintenance crew plan in a variety of ways
Live data is important to always show the most current info
Logistically need to align parts and staff by location
Outcomes
More Uptime, fewer grounded aircrafts and for shorter periods of time
Overall lower costs. Save on fuel, time, and labor.
Simplified planning with unified, efficient workflows.
Customizable data vis, only use what’s truly needed for your use case.
Ways we learned
Generative / Evaluative
1:1 interviews
Sit withs
Heuristic/WCAG analysis
Proof of concept
Moderated testing
Group Feedback
Design workshops
Prototype demos
Polling
1:1 testing
Focus groups
Synthesis
Personas
Flow mapping
Pain point mapping
Prioritized user wants / needs